Shipping policy

Shipping Policy

Thank you for shopping with us! We strive to get your order to you as quickly and efficiently as possible. Please take a moment to review our shipping policy.

Processing Time

  • All orders are processed within 1-2 business days (Monday–Friday) after receipt of payment.

  • Orders placed on weekends or public holidays will be processed the next business day.

  • You will receive an email notification once your order has shipped, which will include tracking information if applicable.

Shipping Rates

  • Shipping rates will be calculated at checkout based on your location.

International Shipping

  • We do offer international shipping to select countries. International shipping rates vary depending on the destination.

  • International shipping times can range from 7 to 14 business days depending on the destination and the shipping carrier.

  • Please note that customs fees, taxes, or import duties may apply based on your country’s regulations. These charges are the responsibility of the customer.

Order Tracking

  • Once your order has been shipped, you will receive an email with a tracking number.

  • You can track your order through our website or the shipping carrier's site.

Address Accuracy

  • Please ensure that the shipping address provided during checkout is accurate and complete.

  • We are not responsible for delays or misdeliveries due to incorrect address information.

Shipping Delays

  • While we do our best to ensure timely delivery, please note that shipping delays may occur due to unforeseen circumstances such as weather, natural disasters, or shipping carrier delays.

  • In case of any shipping issues or delays, please contact our customer service team at shop.evaanio@gmail.com for assistance.

Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact the shipping carrier directly to initiate a claim.

  • If your package was insured or you purchased additional shipping protection through us, we will assist in resolving the issue.

Returns & Exchanges

  • For information on returns and exchanges, please refer to our [Return & Exchange Policy].

Contact Us

If you have any questions or concerns about your shipping, please feel free to reach out to our customer support team at shop.evaanio@gmail.com.

Thank you for your order, and we hope you enjoy your purchase!